Website Terms of Use

These Website Terms of Use ("Terms") govern your access to and use of GarzaRR.com, related webpages, online forms, request forms, scheduling tools, client portals, and other online services operated by or on behalf of Garza R&R / Garza Restoration & Remodeling ("Garza R&R," "Garza," "we," "us," or "our").

Company Contact Information

Garza R&R
100 W Martin Luther King Blvd.
Suite #707
Chattanooga, TN 37402
Phone: (423) 556-7116
Email: [email protected]
Website: GarzaRR.com

By accessing or using our website, submitting information through the website, or using any of its online features, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please discontinue use of the website.

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1. PURPOSE OF THE WEBSITE

GarzaRR.com is intended to provide general information about Garza R&R, our services, our process, and potential roofing, restoration, remodeling, construction, repair, and property-improvement services.

The website may allow visitors to:

• Request an estimate or consultation.
• Request a property or project review.
• Request roofing, restoration, remodeling, or repair services.
• Submit information regarding a property.
• Upload photographs, videos, plans, reports, or documents.
• Schedule appointments.
• Communicate with Garza R&R.
• Request additional information.
• Review educational or informational materials.
• Submit feedback or reviews.

Use of the website does not guarantee that Garza R&R will accept or perform any requested project.

2. WEBSITE USE DOES NOT CREATE A CONSTRUCTION CONTRACT

Use of this website does not, by itself, create a contractor-client, construction, professional-services, or other contractual relationship between you and Garza R&R.

The following actions do not by themselves create a binding construction agreement:

• Completing a website form.
• Requesting an estimate.
• Requesting an inspection or consultation.
• Sending photographs or documents.
• Scheduling an appointment.
• Receiving preliminary pricing.
• Discussing a possible project.
• Receiving recommendations.
• Communicating through text, email, telephone, or the website.

A project becomes subject to binding terms only when the applicable parties enter into a written proposal, contract, work authorization, change order, service agreement, or other written agreement, as applicable.

If a signed project agreement conflicts with these Website Terms, the signed project agreement will control regarding that project.

Garza R&R reserves the right to accept or decline any project or potential customer relationship.

3. SERVICES

Garza R&R may provide, coordinate, manage, or arrange services related to areas including:

• Roofing.
• Roof repairs.
• Storm-damage repairs.
• Water-damage repairs.
• Restoration.
• Remodeling.
• Interior renovations.
• Exterior renovations.
• Kitchens.
• Bathrooms.
• Flooring.
• Doors and windows.
• Exterior entry reconstruction.
• Decks and porches.
• Structural repairs or modifications.
• Basement renovations.
• Property improvements.
• Whole-home renovations.
• Additions.
• Investor-property renovations.
• Pre-sale property improvements.
• Project management.
• Contractor and subcontractor coordination.
• Property-condition documentation.

The availability and scope of services will depend on the particular project, property, location, applicable law, licensing requirements, and written agreement.

4. ESTIMATES, PRICING AND PRELIMINARY INFORMATION

Unless specifically identified as binding in a signed written agreement, any estimate, budget, price range, projected schedule, material recommendation, scope concept, preliminary measurement, anticipated completion date, or similar information is preliminary.

Actual project conditions may affect cost, schedule, materials, and scope. Examples include:

• Concealed damage.
• Existing construction conditions.
• Structural conditions.
• Substrate conditions.
• Water or moisture damage.
• Rot or deterioration.
• Code requirements.
• Permit requirements.
• Inspection requirements.
• Engineering requirements.
• Manufacturer requirements.
• Material availability.
• Labor availability.
• Weather.
• Supplier delays.
• Existing work performed by others.
• Conditions discovered after demolition.
• Conditions hidden behind walls, roofing, siding, flooring, ceilings, or other assemblies.
• Owner-requested changes.
• Changes required by authorities having jurisdiction.

Final pricing, allowances, exclusions, scope, schedule, deposits, payment terms, and other project requirements will be governed by the applicable written project agreement.

5. PROPERTY REVIEWS, INSPECTIONS AND OBSERVATIONS

Unless specifically stated otherwise in a written agreement, property reviews, site visits, Home Protection Reviews, walk-throughs, photographic reviews, roof reviews, moisture observations, drone documentation, or other assessments performed by Garza R&R are limited to the agreed scope and reasonably observable conditions at the time of the review.

These services should not automatically be interpreted as:

• A comprehensive home inspection.
• A structural-engineering inspection.
• A code-compliance inspection.
• An architectural inspection.
• An environmental assessment.
• Mold testing.
• Mold-remediation clearance.
• Asbestos testing.
• Lead testing.
• Indoor-air-quality testing.
• Geological testing.
• Geotechnical analysis.
• Electrical-system certification.
• Plumbing-system certification.
• HVAC certification.
• Insurance-policy interpretation.
• A guarantee that every existing or concealed defect has been identified.

Many building defects are concealed within walls, roofs, flooring systems, foundations, ceilings, framing, or other construction assemblies. Certain conditions cannot reasonably be identified without destructive testing, demolition, specialized equipment, laboratory testing, engineering, or evaluation by another qualified professional.

Garza R&R may recommend additional evaluation by an engineer, architect, environmental professional, specialty contractor, building official, manufacturer, insurance professional, or other qualified party when appropriate.

6. MOISTURE AND WATER-INTRUSION CONDITIONS

Water intrusion and moisture-related conditions may be complex and may originate from more than one source. Observations or moisture readings taken during a property review represent conditions observed at the time and location of testing.

They are not necessarily a guarantee that:

• All moisture has been located.
• All water-entry points have been identified.
• Concealed damage does not exist.
• Future leakage will not occur.
• Microbial growth is absent.

Garza R&R may recommend further investigation, drying, demolition, testing, remediation, or evaluation by qualified specialists when conditions warrant.

7. ROOFING, STORM DAMAGE AND INSURANCE MATTERS

Garza R&R may document roof conditions, storm-related conditions, impact damage, water intrusion, repairs, restoration needs, and related construction conditions.

Garza R&R does not determine whether an insurance policy provides coverage and does not control whether an insurance carrier approves or pays a claim.

Unless separately authorized and legally qualified to provide such services, Garza R&R does not:

• Interpret insurance-policy coverage on behalf of policyholders.
• Determine claim coverage.
• Settle insurance claims.
• Negotiate insurance coverage as a public adjuster.
• Determine the amount legally owed by an insurance carrier.

Insurance-coverage decisions remain the responsibility of the insurance carrier, policyholder, adjuster, and other appropriately licensed professionals. Construction recommendations, photographs, scopes, estimates, or documentation provided by Garza R&R do not guarantee that an insurance carrier will approve or pay for any particular repair, replacement, or service.

8. EMERGENCY AND TEMPORARY SERVICES

Garza R&R may provide or coordinate emergency or temporary property-protection services when available. Examples may include:

• Emergency tarping.
• Temporary waterproofing.
• Board-up.
• Temporary covering.
• Temporary stabilization.
• Water-entry mitigation.

Submitting an emergency request does not guarantee immediate response, availability, or dispatch. Temporary measures are intended to help reduce further exposure or damage and should not be considered permanent repairs unless expressly stated in writing.

If conditions present an immediate danger involving fire, electrical hazards, structural collapse, medical emergency, or threat to life or safety, contact the appropriate emergency authorities.

9. CONTRACTORS, SUBCONTRACTORS AND SPECIALTY PROFESSIONALS

Garza R&R may utilize or coordinate contractors, subcontractors, suppliers, vendors, consultants, engineers, architects, designers, inspectors, or other professionals as appropriate for a project.

Certain work may require an appropriately licensed, registered, certified, or otherwise qualified trade or professional. Nothing contained on this website should be interpreted as a representation that Garza R&R personally performs every specialty service associated with a project. Project-specific responsibilities will be defined by the applicable agreement.

10. USER-SUBMITTED INFORMATION

When you submit information through the website or otherwise provide information to Garza R&R, you represent that:

• The information is accurate to the best of your knowledge.
• You have the right to provide the information.
• Your submission does not knowingly violate another person's legal rights.

Users may provide information including:

• Property addresses.
• Contact information.
• Project descriptions.
• Photographs.
• Videos.
• Floor plans.
• Engineering documents.
• Inspection reports.
• Insurance-related documents.
• Estimates.
• Invoices.
• Product information.
• Measurements.
• Other project-related records.

If information relates to another person, property owner, tenant, customer, or third party, you represent that you have appropriate authority to provide it.

11. USE OF SUBMITTED PROJECT MATERIALS

By providing project materials to Garza R&R, you authorize Garza R&R and parties assisting us with the project to use those materials as reasonably necessary to:

• Evaluate the project.
• Develop the scope.
• Prepare estimates.
• Communicate with you.
• Coordinate contractors or subcontractors.
• Obtain material or supplier information.
• Administer the project.
• Maintain project records.
• Resolve project-related questions.
• Perform legitimate business functions.

Submission of project materials does not automatically provide Garza R&R permission to publicly advertise your identity or identifiable property. Marketing or promotional use of identifiable customer information may be handled through separate permission or authorization where appropriate.

12. PHOTOGRAPHS, VIDEO, DRONE IMAGERY AND PROJECT DOCUMENTATION

Garza R&R may create photographs, videos, measurements, notes, reports, diagrams, drone imagery, and other project documentation where permitted by the property owner and applicable law.

This documentation may be used for legitimate business purposes including:

• Existing-condition documentation.
• Scope development.
• Estimating.
• Project management.
• Contractor coordination.
• Customer communication.
• Progress documentation.
• Quality control.
• Material documentation.
• Warranty records.
• Dispute documentation.
• Training and internal business purposes.
• Recordkeeping.

Public marketing use of identifiable customer or property information may require separate approval when appropriate.

13. ELECTRONIC COMMUNICATIONS

By providing an email address or telephone number in connection with an inquiry or project, you authorize Garza R&R to communicate with you regarding:

• Your inquiry.
• Requested services.
• Appointments.
• Estimates.
• Proposals.
• Project updates.
• Scheduling.
• Material selections.
• Payments.
• Account matters.
• Warranty or service matters.
• Related business communications.

Communication may occur through telephone, email, text message, or other reasonable communication methods. Marketing communications will be sent only as permitted by applicable law. Consent to receive marketing communications is not required as a condition of purchasing Garza R&R services.

You may unsubscribe from marketing emails using the unsubscribe method provided. You may request that text messages stop by replying STOP or communicating your request through another reasonable method. Message and data rates may apply. Message frequency may vary.

For assistance, reply HELP or contact: [email protected] or (423) 556-7116.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, original content on GarzaRR.com is owned by Garza R&R or used with permission. This may include:

• Logos.
• Branding.
• Text.
• Designs.
• Graphics.
• Photographs.
• Videos.
• Forms.
• Reports.
• Templates.
• Processes.
• Website layouts.
• Original educational materials.

Website content may be viewed for personal and legitimate informational purposes. Content may not be copied, republished, sold, redistributed, commercially exploited, or represented as another person's work without authorization except as allowed by applicable law. Third-party trademarks, photographs, products, plans, and other materials remain the property of their respective owners.

15. ACCEPTABLE WEBSITE USE

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to the website or related systems.
• Upload viruses, malware, or harmful software.
• Interfere with website security or operation.
• Submit intentionally false or fraudulent information.
• Impersonate another person or organization.
• Infringe privacy or intellectual-property rights.
• Use automated systems to improperly scrape or exploit protected website content.
• Attempt to circumvent website security.
• Use the website in a manner intended to harm Garza R&R or another person.

Garza R&R may restrict or terminate website access when reasonably necessary to protect the company, customers, website, or other users.

16. THIRD-PARTY WEBSITES AND SERVICES

Garza R&R may utilize or link to third-party platforms including:

• Scheduling providers.
• Customer relationship management systems.
• Communication platforms.
• Mapping services.
• Payment processors.
• Cloud-storage providers.
• Analytics providers.
• Manufacturers.
• Suppliers.
• Social-media platforms.
• Project-management providers.

Garza R&R does not control all independent third-party websites or services. Third-party services may be subject to separate terms and privacy policies. Garza R&R is not responsible for independent third-party content, availability, security, representations, or privacy practices except to the extent required by applicable law.

17. WEBSITE AVAILABILITY AND ACCURACY

Garza R&R attempts to maintain useful and accurate website information but does not guarantee that the website will always be uninterrupted, current, complete, or error-free.

Information may contain:

• Typographical errors.
• Technical errors.
• Outdated information.
• Pricing changes.
• Product changes.
• Availability changes.

Garza R&R may correct or update website information at any time.

18. WEBSITE DISCLAIMER

To the maximum extent permitted by applicable law, GarzaRR.com and general information made available through the website are provided on an "as is" and "as available" basis. General website information is not a substitute for property-specific investigation, project documentation, engineering, professional evaluation, or a signed construction agreement where applicable.

Garza R&R does not warrant that general website information is appropriate for every property, building system, condition, or project. Nothing in these Terms eliminates a warranty, responsibility, consumer protection, or other legal obligation that applicable law does not permit Garza R&R to waive.

19. LIMITATION OF LIABILITY FOR WEBSITE USE

To the fullest extent permitted by applicable law, Garza R&R will not be liable for indirect, incidental, special, punitive, or consequential damages arising solely from access to, reliance upon, or inability to use the website.

This section applies to website use and does not replace or modify responsibilities separately established in a signed project agreement. Nothing in these Terms limits liability that applicable law prohibits Garza R&R from limiting.

20. INDEMNIFICATION FOR WEBSITE MISUSE

To the extent permitted by applicable law, users are responsible for claims, losses, damages, or expenses caused by:

• Their intentional unlawful use of the website.
• Their knowing violation of these Terms.
• Fraudulent information they intentionally submit.
• Their knowing infringement of another person's rights.

Nothing in this section requires a consumer to indemnify Garza R&R for Garza R&R's own negligence, wrongful conduct, or responsibilities that cannot legally be transferred.

21. PROJECT WARRANTIES AND CONSTRUCTION OBLIGATIONS

Any warranty, workmanship commitment, manufacturer warranty, material warranty, project guarantee, repair obligation, or other construction-related responsibility is governed by the applicable project agreement and applicable law. General statements appearing on the website do not expand or modify a written project warranty unless expressly incorporated into the signed project agreement.

22. PAYMENT, DEPOSITS AND CHANGE ORDERS

Website use does not establish payment terms. Deposits, progress payments, final payments, financing arrangements, allowances, change orders, cancellation rights, late-payment provisions, and other financial terms are governed by the applicable project agreement and applicable law.

23. PRIVACY

Collection and use of personal information through the website are governed by the Garza R&R Privacy Policy below.

24. GOVERNING LAW

These Website Terms are governed by the laws of the State of Tennessee, except where federal law or another applicable non-waivable law controls. To the extent permitted by law, disputes relating solely to website use will be handled in an appropriate state or federal court having jurisdiction in or serving Hamilton County, Tennessee. Nothing in this provision eliminates rights that applicable law does not allow the parties to waive.

25. PROJECT-RELATED DISPUTES

Disputes regarding actual construction or project services—including scope, workmanship, payment, delays, materials, warranties, changes, property damage, or project performance—are governed primarily by the applicable project agreement and applicable law. These Website Terms are not intended to replace the dispute-resolution provisions of a signed project agreement.

26. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect. Any invalid or unenforceable provision will be interpreted or limited to the maximum extent permitted by law.

27. NO WAIVER

Failure by Garza R&R to enforce a provision of these Terms on one occasion does not waive its right to enforce that provision or another provision in the future.

28. CHANGES TO THESE TERMS

Garza R&R may modify these Terms as the website, services, technology, business practices, or legal requirements change. The current version will be posted on GarzaRR.com with the applicable last-updated date. Material notice will be provided when required by applicable law.

29. CONTACT GARZA R&R

Questions regarding these Website Terms may be directed to:

Garza R&R
100 W Martin Luther King Blvd.
Suite #707
Chattanooga, TN 37402
Phone: (423) 556-7116
Email: [email protected]
Website: GarzaRR.com